Frequently Asked Questions
Eastern Security of Providence, Rhode Island, is dedicated to delivering potent services that protect your family, property, and way of life. As a reputable provider of security systems in Rhode Island, we make a point to ensure you are fully informed of the features pertaining to your monitoring and alarm system. Below are some frequently asked questions related to our electronic security equipment, as well as on our monitoring procedures. If you still have questions, simply give us a call. We will be more than happy to assist you.
Click on the questions below to see the answers.
Monitoring Service FAQs
How does monitoring work?
Your security system is connected to our monitoring facility through your telephone line, broadband connection, radio transmitter, or any combination thereof. If the security system is triggered, then a signal is sent to our monitoring facility. The monitoring facility would then call your home to ask for a password or verify the alarm condition. If the correct password is not given for any reason, then we immediately dispatch the authorities to your home.
How many emergency contacts am I allowed?
You can have up to three (3) contacts with up to two (2) numbers for each contact.
For what purpose are the emergency contact numbers used for?
If your security system ever triggers an alarm, we will first contact your home to check if it is a false alarm. If we cannot reach anyone at home to get the password, we will dispatch the police to your address. At that time we will begin to contact your emergency contact numbers to notify you, your family, your neighbors, etc. to let you know there is an alarm at the house.
Do I need a telephone line for my Security System?
Your security system is capable of communicating with our central station is a variety of ways. The standard method is through your existing telephone service. If you do not have regular landline service you can upgrade to our broadband service. Broadband service will link your security system to our monitoring center via a high speed internet connection. Lastly, your system can be connected to our monitoring center via radio or cellular connection.
What happens when the Security System is triggered?
When the alarm is triggered, it sounds an interior siren at your home. This alerts anyone in the home that the security system has been triggered. At that same time a signal is sent to our monitoring facility which lets us know about the problem at your location. We would then call to ask for a password. If we do not receive the password, if there is no answer, if the line is busy, or if the wrong password is given, the authorities are dispatched. We then call your emergency contact list.
Should I include myself/spouse in the emergency contact list?
Yes. Our dispatchers will attempt to reach your contacts in the order of importance that you provided for us.
Can the Security System be monitored through my broadband connection?
Yes. We would recommend a standard uninterruptible power supply (UPS) be used to keep your network equipment operational during a power outage.
Will my VOIP phone line work with my security system?
We do not recommend using VOIP telephone service as a connection between your security system and our monitoring center. Broadband monitoring or radio/cellular monitoring are much more reliable if standard landline phone service is not available.
Why do I have to test my system every month?
While your system will communicate a test signal to our monitoring facility at varying intervals, monthly testing is an important step towards protecting your home and family. This test ensures that the sensors within your system are operating properly.
Will I get charge a fee for a false alarm?
Eastern Security does not charge any additional fee for false alarms, nor do we charge a fee to service your security system in response to false alarm activations. Eastern Security is dedicated to the proper operation of your system. However, some jurisdictions do charge a fee or a fine for exceeding a preset number of false alarms.
How do I update my call list?
You can update your call list by contacting us at (844) 243-2294.
How do I change my password?
You can change your password by contacting us at (844) 243-2294.